What should I do if I deposited cryptos to a wrong address?

 

If you have deposited cryptos to a wrong address, you can ask us to retrieve your assets. You will need to pay certain fees (200 USDT maximum) for it and NovaDAX team aims to handle your request within 30 business days.

 

As the technical difficulty differs from situation to situation, the fees involved are also different:

 

Case 1

Deposit BCH to BTC or USDT address

Deposit BTC to BCH or USDT address

Fee: 25 USDT

Solution: Credit BCH or BTC to your NovaDAX account

 

Case 2

Deposit USDT to BCH or BTC address

Fee: 35 USDT

Solution: Credit USDT to your NovaDAX account

 

Case 3

 

Deposit ETH to ETC address

Deposit ETC to ETH address

Fee: 20 USDT

Solution: Credit ETH or ETC to your NovaDAX account

 

Case 4

Deposit ERC-20 token to address not registered on ERC-20

Fee: 45 USDT

Solution: Refund to original address

 

Case 5

Deposit BEP-20 token to address not registered on BEP-20

Fee: 20 USDT

Solution: Refund to original address

 

Case 6

Deposit token not supported by NovaDAX

Fee: 45 USDT

Solution: Refund to original address

 

Case 7

Other situations

Fee: Up to 200 USDT

Solution: Contact NovaDAX support team to make a special request

 

Please check out the following steps for handling your case and follow the instructions:

1. You need to make sure you have enough USDT to be charged as fee in your NovaDAX account
2. You need to contact NovaDAX support team to make the request
3. When your request is answered by the support team, we will charge the fee and aim to deal with your case within 30 business days. If there is not enough USDT balance to be charged, we will not be able to process your request.
4. When your case is handled, our support will inform you.