João - NovaDAX

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Activity overview

Latest activity by João - NovaDAX
  • João - NovaDAX created an article,

    What should I do if I deposited cryptos to a wrong address?

      If you have deposited cryptos to a wrong address, you can ask us to retrieve your assets. You will need to pay certain fees (200 USDT maximum) for it and NovaDAX team aims to handle your request ...

  • João - NovaDAX created an article,

    Questions or concerns?

    Should you have any questions or concerns regarding this process, please do not hesitate to contact us at support@novadax.com . Our support team will be happy to provide assistance.

  • João - NovaDAX created an article,

    Equivalent USDT amount for the inconvenience

    As a gesture of good will, NovaDAX will be crediting to all relevant customers an equivalent amount of USDT to your EUR balance as of 24/02/2021.

  • João - NovaDAX created an article,

    Will I still be able to trade cryptocurrencies after the 24th of February?

    Yes, you will still be able to convert one cryptocurrency into another after this date. You can trade your cryptocurrencies by following this guide: https://novadax.zendesk.com/hc/en-us/articles/36...

  • João - NovaDAX created an article,

    How can I withdraw my funds to my bank account?

    Currently, EUR withdrawals have been suspended. Refunds of EUR balances will be processed by the electronic money institution that holds your individual EUR account and any positive balance (Pecuni...

  • João - NovaDAX created an article,

    EUR operations are unavailable

    Our partner delivered payment service functions including EUR Deposits and Pay with Card have been unavailable from UTC 0:00 am 22/02/2021. Withdrawals in EUR have also beeen unavailable from UTC 0...

  • João - NovaDAX created an article,

    DEPOSIT AND WITHDRAWAL IN EUR WILL BE UNAVAILABLE SOON

    Dear European users,   Due to a system upgrade of our payment service, functions including EUR Deposits and Pay with Card will be unavailable from UTC 0:00 am 22/02/2021. Withdrawals in EUR will al...

  • João - NovaDAX created an article,

    Implementation of Secure Customer Authentication

    On 14 September 2019, new requirements for authenticating online payments were introduced in Europe as part of the second Payment Services Directive (PSD2).   In order to comply with PSD2 regulatio...

  • João - NovaDAX created an article,

    BTC Recurring Purchase

    To make the platform even better for our users, we launched a new feature on the platform: Recurring Purchase. With this function, you can schedule automatic purchases at 4 different time intervals...

  • João - NovaDAX created an article,

    Why did the file upload fail?

    Make sure the file size is less than 4MB. Check your internet connection is stable.